Our Promise

30 Day Satisfaction Guarantee

If, for any reason, you are not satisfied with your jewelry purchase, exchange your purchase in original condition and with all original documents within 30 days OR return for full store credit. If a special order was manufactured and/or delivered-, we are unable to offer exchanges or store credit as we are unable to restock jewelry items that are uniquely created. Your satisfaction is our goal, and we want you to buy with complete confidence.

Lifetime warranty

We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime.

All of our jewelry is manufactured using the highest quality materials and is inspected prior to sale. Our lifetime warranty includes free prong tightening, re-polishing, rhodium plating and cleaning services.

In the event that there is ever an issue with your jewelry or you are in need of other services that are not covered under our lifetime warranty, you can bring your jewelry for an in person evaluation or mail it to us. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

Please Contact Us if you have any questions or would like to mail your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your purchase from State St. Jewelers.

Lifetime upgrade

Any diamond purchased from State St Jewelers can be exchanged at 100% credit less sales tax for any replacement diamond of at least 2X or greater value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory grading document.

Layaway

We offer layaway on all purchases over $200, so that you can reserve that special piece of jewelry. We require 30% down and payment completed within 3 months of the initial down payment. If the layaway is canceled, there is a 10% restocking fee.  This restocking fee may be applied to any purchase completed the same day the layaway is canceled.  There are no returns on layaway items.

Financing

State St. Jewelers offers special financing options with approved credit through Synchrony Bank to help you purchase the jewelry of your dreams. Find out more details and apply in store.

Jewelry Insurance

We Encourage you to Protect your New Jewelry Piece for your Peace of Mind

State St. Jewelers is proud to present insurance from the same company that we insure with, Jewelers Mutual Insurance Group. Since 1913, Jewelers Mutual has been the only insurer dedicated exclusively to jewelry and offers comprehensive repair or replacement coverage with worldwide protection against loss, theft, damage, and mysterious disappearance. Insuring your new purchase from State St. Jewelers can be quick and easy, and gives you the freedom to wear your jewelry without worry, knowing it’s protected.

Visit our store for a free, no obligation quote

The content of this section is provided by Jewelers Mutual. State St. Jewelers is not a licensed agent of Jewelers Mutual and does not sell or recommend insurance. Jewelers Mutual is an alternative to other insurance companies you may be considering. Any coverage is subject to acceptance by the insurer and to policy terms and conditions.

 

 

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